Terms & Conditions

Please read the following Terms and Conditions before proceeding to the villa booking form by confirming your acceptance at the bottom of the page.

These Terms & Conditions govern all bookings with The Villa Group ("the Company"). The Villa Group is a trading name of LEIT Limited of 9 Ridgeview Court, Barnert, Herts EN4 0BS, ENGLAND. All bookings through our Company and all matters arising from them are subject to English law and to the exclusive jurisdiction of the courts of England and Wales. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with the company are currently only available to persons who are at least 18 years old. By submitting a booking you warrant and confirm to us that you have read these Terms & Conditions and agree to comply with them.

Liability:
In consideration of the fact that the Company acts only as a booking agent, the Company accepts no liability whatsoever for any aspect of the arrangements and in particular, accepts no liability for any loss, personal injury/illness or death however incurred. Although the Company uses all reasonable endeavours to ensure the accuracy of all information provided and the quality and facilities of the villas, we cannot accept any liability whatsoever for any problems that occur while guests occupy the villa of their choice. All information has been provided in good faith and no liability is accepted whatsoever by the Company for any misrepresentation of villa material or accommodation.

Deposit:
A deposit payment for all villas and products including any promotional offers is required at the time of booking, once a booking request has been confirmed by the Company. If the booking is made within two calendar months of the date of arrival then full payment is required immediately. The Company will not accept responsibility for cash sent through the post. Payment can be made by cheque or by bank transfer to our bank account or by Visa/Mastercard or Debit Card subject to a card processing fee. Booking confirmation together with driving directions for the villa will be sent by email or if requested, by post. Where an initial deposit is paid, the balance must be paid within 2 months of the commencement date of the booking, whether demanded by us or not. If this is not paid within 7 days of it being due, then we reserve the right to cancel the booking without any refund.

If payment is made by credit card, your credit card statement will show that you have been billed by ‘The Villa Group'.

For local bookings, provisional bookings will only be held for up to 48 hours pending receipt of a cleared deposit or full payment as may be required. Bookings will not be guaranteed until we have received your full payment as required and have sent you our formal Booking Confirmation in writing.

Cancellation by you:
You or any member of your party may cancel your booking at any time however no refund will be made for any monies paid. In certain cases any loss, if incurred involuntarily, may be covered by insurance that you may have taken out. Travel Insurance is strongly recommended.

Cancellation by the property owner/s:
If deemed necessary the Company reserves the right to withdraw or cancel the property booking. In this unlikely event you will be offered the choice of renting another property through the Company (subject to availability) with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Villa Owner. No compensation is payable by the Company.

Telephone Calls:
We would like to advise our clients that the Company randomly records telephone calls. This ensures that customer service is constantly improved.

Behaviour:
It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances the villa owner/s and the Company have the right to terminate arrangements made on your behalf, in which case the Company's responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse the Company for any expenses whatsoever it incurs as a result of your behaviour.

Breakages & Cleanliness:
Our accommodation is made available for letting on the understanding that the property will be left clean and tidy at the time of checkout and all personal waste must be removed from the property. It is not our policy to take any security deposit however the customer will be held responsible for any damage or breakages to the property, caused by the customer and in the event of such occurrence, the incident must be reported to the villa owner or their representative immediately and appropriate compensation made. Customers are not permitted to move any furniture or equipment without prior written consent from ourselves or the villa owner. In the event of such permission being granted, it is the customer’s responsibility to return the same to its original position before checkout. Under no circumstances must any property for use inside the property, be moved outside.

Air-Conditioning:
Whether the cost of any air-conditioning is included in the villa price, or paid for as a supplement, the units must only be used while you are in the property, with all windows and doors kept closed. Under no circumstances must the units be left on continuously while the property is unoccupied. Where the air-conditioning is payable extra, should you elect to use this facility it must be paid for at the advertised rate which is not negotiable. Units are situated in each bedroom only, unless otherwise stated on the accommodation description.

Building Work:
Any building work which may commence in the local area is outside of our control, and we cannot be held responsible for any resulting disturbance. However, should we become aware of any building work which may reasonably be considered to aversely affect the enjoyment of your holiday we will notify you as soon as possible, and wherever possible, will offer you the opportunity to transfer to an alternative property at the advertised price. Whilst we assure you of our best endeavours to minimize any inconvenience we regret that we cannot accept any liability in this case.

Baby Cots and Extra Beds:
Most of our villas can provide one baby cot and/or one extra bed. Please check with us should this be required. It should be noted that the extra bed would be of the folding 'camp bed' style and therefore may only be suitable for a child. Baby cots are usually of the portable 'travel cot' style.

Villa Check-in / Check-out times:
Access to villas will be after 3pm on your day of arrival to allow time for cleaning and servicing, and must be vacated by 11am on the day of departure (unless otherwise agreed by us in writing).

Complaints:
Once a villa has been booked and paid for in full, the owner/manager's details will be provided and thereafter guests will be liaising directly with the villa owner/manager upon arrival at their villa. In the unlikely event of a problem with your villa occurring, whilst you are abroad, you must inform the villa owner/manager so that the matter can be put right. If the villa owner/manager cannot resolve the problem to your satisfaction at the time, you may contact our Company's Office in London by telephoning 0800 6226790 so that the Company is given the opportunity to try to assist. All claims must be addressed directly to the villa owner/s.

Alterations by the Company:
Although the Company makes every effort to ensure that advertised descriptions are correct, it does not own any of the villas and therefore cannot control or prevent changes. Although changes to villas advertised are infrequent, the Company reserves the right to change the description of any villa or service at any time, in which case we will endeavour to notify you of all changes before commencement of the booking date, if it is practical to do so. No compensation will be payable by the Company in such cases. No claims will be accepted for costs or additional expenses incurred as a result of any changes.

Price Fluctuations:

We reserve the right to increase or decrease the prices of accommodation at any time e.g. special offers, correction of errors. The price of your stay is the price stated on your booking confirmation. Booking amendments will be charged at the current advertised rates.

Special Requests:

If you wish to make a special request, you must do so prior to your booking commencing. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not under any circumstances be accepted by us as failure to meet our contractual obligations.

Medical Requests:

If you or any member of your party has a medical condition or impaired mobility issue that may affect your stay then please advise us in writing prior to confirming your booking so that we may advise on the suitability of the property. If we are not provided with this information we cannot be held responsible if the property you select is not deemed suitable by you.